EXHIBITOR FAQS
EXHIBITOR FAQS
Smart Factory Expo will take place at Exhibition Centre Liverpool. Please note the show dates and opening times:
Day 1: Wednesday 16 November - 9:00 am to 17:00 pm.
Exhibitors have access to the hall from 08:00.
Day 2: Thursday 17 November - 9:00 am to 16:00 pm.
Exhibitors have access to the hall from 08:00.
Most of your questions will be answered within the Exhibitor Manual or Exhibitor Platform. You can access a copy of the exhibitor manual through the exhibitor portal.
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Staffing
Each team member that will be manning your stand will need to have registered to attend Smart Factory Expo through the Exhibitor Portal. Please add your team members by choosing ‘Manage Badges’ from the menu bar > Add new badge > SFE Exhibitor or SFE Speaker (if you have a member that is presenting in one of the Smart Factory Expo Solution Theatres).
The maximum number of exhibitor passes for team members allowed should be listed in your contract. Your badges have been allocated to your account in the Exhibitor Portal.
Yes, you can. Once you have registered the maximum number of team members as per your contract, then you can just simply register and pay for any additional exhibitor passes at a cost of £95 each.
Use your QR code to collect your exhibitor badge from the registration desk.
- Tuesday 15 November between 14:00 – 17:00
- Wednesday 16 November from 08:00 (dedicated exhibitor registration desk from 08:00-09:00)
- Thursday 17 November from 08:00
Information on car parking is listed in the exhibitor manual.
Marketing
You can amend your company details by clicking ‘Exhibitor details’ in the exhibitor portal.
You can download marketing assets from the exhibitor portal (located on the menu bar).
You can purchase a license(s) and device(s) if required through the exhibitor portal or onsite.
In the unlikely event you experience a problem connecting to the Wi-Fi you will still be able to capture any leads using the app license. Your leads will automatically upload once you are connected to Wi-Fi.
Information for Exhibiting
This information is listed in the exhibitor manual. For any service not listed please contact Maelstrom Event Solutions whose details are at the bottom of this document.
Please be aware that 1 x 500w socket and 2 x spotlights are included in each shell scheme. Open space only stands packages have to order electrics. This information is listed in the exhibitor manual.
This information is listed in the exhibitor manual.
This information is listed in the exhibitor manual.
This information is listed in the exhibitor manual.
Yes, you do. Please liaise with the venue caterers who are listed in the exhibitor manual.
The catering supplier is listed in the exhibitor manual.
The internet supplier is listed in the exhibitor manual.
The logistics supplier is listed within the exhibitor manual.
This information is listed in the exhibitor manual.
Special rates have been negotiated at a number of hotels close to the conference venue, please click here. For further information please refer to the exhibitor manual.
This information is listed in the exhibitor manual. Please note that deliveries will not be accepted until 15 November and all items must be removed from the venue by 21:00 on 17 November.
Specific timings are listed in the exhibitor manual, along with how to access the loading bay.
Yes, they will need to be registered for both the build day and breakdown. How to do this is listed in the exhibitor manual.
There is 24-hour CCTV in the hall for the duration of the tenancy period. Please see the ‘Security’ section within the exhibitor manual for further details.
Strictly no stands are to be broken down until the show has closed. Specific timings are listed in the exhibitor manual.
There is limited space on the stands in Innovation Alley, therefore no free-standing equipment is allowed including pop up banners. Please note your ledge size which will be listed in the exhibitor manual.
- Shell: Shell scheme, fascia name board, 1 x 500w socket, 2 x spotlights and carpet.
- Open: space only.
- Innovation alley: Innovation alley ledge and fascia name board.
Build and Exhibition Stand Queries
All deliveries and materials must be delivered carriage paid, direct to the stand and clearly labelled. If your delivery is not on your stand, please check with your courier.
This depends on the stand you have, please refer to the exhibitor manual for specific timings, along with how to access the loading bay.
Yes, they will need to be registered for both the build day and breakdown. How to do this is listed in the exhibitor manual
Exhibit 3Sixty will be on hand throughout build-up to help you with any queries for the show. They will be situated at the front of the exhibition hall.
Exhibit 3Sixty will be on hand throughout build-up to help you with any queries for the show. They will be situated at the front of the exhibition hall.
Maelstrom will be on hand throughout build-up to help you with any queries for the show. They will be situated within the organiser’s office.
There is 24-hour CCTV in the hall for the duration of the tenancy period. Please see the ‘Security’ section within the exhibitor manual for further details.
Strictly no stands are to be broken down until the show has closed at 16:00 on Thursday 17 November.
Package Extras
The Smart Factory Exhibitor team will reach out to you to secure a suitable timeslot at the time of your booking. To ensure your presentation is marketed they will need the name of your speaker, title, company, bio and a photograph, along with the topic; a 10-word title and 20–30-word description. The sooner you provide the information, the sooner we will be able to promote your slot. NB: please provide all content by Monday 3 October to guarantee inclusion in venue signage.
Please check the event agenda to see when your presentation is scheduled.
This will depend upon availability but please be aware we may not be able to update the agenda on the event website or signage within the exhibition hall to accommodate your new time.
Yes, you can but restrictions do apply. You cannot have a banner that is larger in width than your stand and will be subject to availability. See the exhibitor manual for further details.
Deadlines
- Supplier deadlines are listed within the exhibitor manual. Please be aware if these are missed, as a surcharge may be applied.
- Submission deadline for required forms for exhibiting are listed within the exhibitor manual.
If you cannot find the answer to your exhibiting query in the manual please contact our operations contractor, Maelstrom Event Solutions:
Tel: 01743 606744
E-mail: info@maelstromeventsolutions.co.uk
If your question is not a specific exhibiting query and the answer cannot be found in your contract, then please do contact your account manager who will be able to help.
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